Terms of Service

 

Order Payment

You pay for your order using PayPal. You do not need to have an account with PayPal to complete the transaction.

Once your payment has been confirmed by PayPal as successful, we will send you an email acknowledging your order and payment.

If for some reason we cannot fulfill your order, we will offer you a refund or the opportunity to amend your order.

Pricing

Item prices are as quoted on our website.  We reserve the right to amend our prices without notice.

Prices are shown in GBP and include VAT at the current rate applying within the UK of 20%. (Our UK VAT Registration No is 206 7098 09.)

If you are located outside the European Union, please contact us to discuss the pricing that applies to your circumstances.

General Terms

By using this website, you accept that our liability to you shall be strictly limited to the amount paid by you when placing an order with us.  Refunding your payment shall extinguish completely any such liability.

We make no representation or warranty of any kind regarding the accuracy, reliability or completeness of any part of this website

We will not be liable for any loss or damage claimed by you which is indirect, special, incidental or consequential in nature.

All intellectual property rights associated with the design of all items of jewellery appearing on this website belong to HGR Jewellery, and do not pass to any purchaser of any such item.

We reserve the right to amend these terms and conditions from time to time, without notice.

Complaints Policy & Dispute Resolution

It is our responsibility to supply products that meet your consumer rights.  If you have any concern that we have not met our legal obligations in this respect, please contact us to discuss this.

If you have a complaint about this website or in connection with an order placed with us, or have a request for further information about the products we offer, please contact us by email at hgrjewellery@gmail.com, by post to our registered address shown at the bottom of this page or by phone at 0141 637 0205 (voicemail available).

It is our policy to respond to any complaint as quickly as reasonably possible and to work with the customer to find a satisfactory solution to the issue raised with us.

If we cannot agree a solution between us, you may wish to pursue the matter via the Online Dispute Resolution (ODR) facility provided by the European Union, which you can access via this link: European ODR platform. The Chartered Trading Standards Institute (a UK body) provides a website designed to help consumers use the European ODR platform, which you can access via this link: ODR Contact Point.