Shipping & Returns
We aim for an average three-week delivery, and we process orders as quickly as we reasonably can, but occasionally it may take longer to complete an order.
If you have a specific date in mind, please tell us this when placing your order (or beforehand) and we will be happy to discuss the matter with you.
We do not make any additional charge for delivery within the United Kingdom, which will be by Royal Mail Special Delivery. A signature will be required on receipt, which will normally be by 1pm on the day following dispatch.
We add a shipping charge of £25.00 for delivery to elsewhere within the European Union, which will be by Royal Mail International Signed-for Delivery. A signature will be required on receipt, which will normally be within 7 days following dispatch.
If you are located outside the European Union, please contact us to discuss delivery arrangements and charging. Please note that any customs or import duty levied will be the responsibility of the recipient.
Your statutory rights are not affected by this Returns policy.
Where it is agreed between us that an item is faulty, we will be happy to replace it at our cost or to make a full refund of the price paid. If you should receive a faulty or damaged item, please notify us within 48 hours of receipt.
If the item concerned has been made to your specific requirements, we will be happy to discuss with you a possible return of the item in exchange for a different item, but the terms governing this exchange will have to be agreed between us before any commitment can be made.
As regards ring size, it is the customer’s responsibility to ensure that the correct one has been ordered. We will be happy to discuss with you a re-sizing of a ring (should this in our opinion be achievable), but there would be an additional charge for this further service.
To discuss a return for any of these reasons, please contact us by email at firstname.lastname@example.org or by post to our registered address shown at the bottom of this page, giving sufficient details to allow us to identify the order concerned.
Otherwise, you have the right to cancel an order by notifying us within 14 days, starting from the day after you have received all of the items you have ordered from us. To notify us of a cancellation, please contact us by email or by post, giving sufficient details to allow us to identify the order concerned. You may find the model cancellation form at the bottom of this page helpful for the purpose (but its use is not obligatory).
Once you have contacted us, we will advise you how to proceed next, including the delivery method to be used (normally by Royal Mail Special Delivery). Unless otherwise agreed with us, you are expected to send the item(s) back within 14 days of your notification of cancellation.
Unless the item is agreed to be faulty, we will not be liable for the cost of the return delivery.
An item returned, for whatever reason, must be delivered to us unworn, undamaged (beyond any agreed fault) and in its original box or packaging.
Please note that any item returned remains your responsibility until it reaches us. We will not accept liability for any item lost or damaged in transit.
(* - delete/amend as applicable)
By email to: email@example.com
By post to: HGR Jewellery, 12 Struan Gardens, Glasgow, G44 3BW
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods,
Order item(s) concerned
Ordered on*/received on*
Your signature (required only if sending by post)
Date of your notification of cancellation